we want you to be completely satisfied with your jewelry purchase. If for any reason you are not happy with your purchase, we offer a hassle-free return and exchange policy.
Our return and exchange policy is valid for 60 days from the date of purchase. To initiate a return or exchange, please contact us at [email protected] with your order number and reason for the return or exchange. Our customer service team will then provide you with instructions on how to proceed.
Returns and exchanges must be in the original packaging and in the same condition as when they were received. We do not accept returns or exchanges on personalized items that have been worn or damaged.
Once we receive your return or exchange, we will inspect the item to ensure that it meets our return and exchange policy guidelines. If the item meets the guidelines, we will issue a refund or exchange within 5-7 business days.
For returns, we will issue a refund for the purchase price of the item minus any shipping costs. Please note that the customer is responsible for the cost of return shipping.
For exchanges, we will ship the new item to you free of charge. If the exchange item is of greater value, we will charge the difference to the original payment method. If the exchange item is of lesser value, we will issue a refund for the difference.
We understand that mistakes can happen, which is why we also offer a one-time complimentary resizing for our jewelry . If the jewelry does not fit, please contact us at [email protected] within 60 days of purchase, and we will provide instructions on how to proceed with resizing.
Is the item damaged or defective?
If you have a damaged or defective item, whether it arrived damaged in shipping or if has a defect that was noticed after wearing, please contact our customer service team by sending an email to [email protected] with your order number and a description of the problem. For faster service please attach a photo to your email showing the damage or defect.
Did you receive a different item than the one you ordered?
If you received a different item than the one you ordered, please contact our customer service team by emailing us at [email protected] with your order number and a description of the problem. For faster service please attach a photo of the incorrect item you received.
Are you reporting a problem covered under a purchased 2 year product protection plan?
If you purchased our 2 year product protection plan for your item and you have experienced a covered defect or issue, please contact our customer service team by emailing us at [email protected] with your order number and a description of the problem. For faster service please attach a photo showing the damage or defect.
At URGlden.com, we take pride in the quality of our products and the satisfaction of our customers. We want you to love your jewelry, and we’re here to help if you’re not completely satisfied.
Thank you for choosing URGlden.com for your personalized necklace and jewelry needs. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected].